Return and Refund Policy

Effective Date: December 1st, 2024

At Annie Wren Co. we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your order, we will gladly accept returns that meet the criteria outlined in this policy.

By placing an order with us, you agree to the terms and conditions of this Return and Refund Policy.

  1. Eligibility for Returns

We accept returns of new, unused items that are still in their original, unopened packaging. To be eligible for a return:

  • The product must be in its original, resellable condition.
  • The item must be returned in its original packaging, including any accessories, tags, and labels that came with it.
  • The return must be initiated within 10 days of receiving your order.
  • Proof of purchase (order number, receipt, or email confirmation) is required for all returns.
  1. Non-Returnable Items

The following items are non-returnable:

  • Items that have been opened, used, or altered in any way.
  • Products that are damaged due to customer misuse or improper handling.
  • Custom or personalized products, unless they arrive defective or damaged.
  • Gift cards or digital products (if applicable).
  1. How to Return an Item

To initiate a return, please follow these steps:

  1. Contact Us: Email us at anniewrenco@gmail.com with your order number and a description of the product you wish to return.
  2. Return Authorization: We will provide you with further instructions on how to return your item. Please note that returns cannot be accepted without contacting us first.
  3. Ship the Item: Carefully package the item in its original packaging and ship it back to us. You are responsible for the return shipping costs, unless the item was defective or damaged upon arrival.

We recommend using a trackable shipping service or purchasing shipping insurance for all items as we cannot guarantee receipt of your returned item.

  1. Refunds

Once we receive your return and inspect the product to ensure it meets our return policy requirements, we will process your refund.

  • Refund Method: Refunds will be issued to the original method of payment (credit card, PayPal, etc.).
  • Processing Time: Please allow up to 5 business days for your return to be processed and for the refund to be credited to your account. The time it takes for the refund to appear on your statement may vary depending on your payment method.
  • Partial Refunds: In some cases, we may issue partial refunds if the returned product is not in original condition or if parts/accessories are missing.
  1. Exchanges

We currently do not offer exchanges. If you would like a different product, we recommend initiating a return and placing a new order.

  1. Damaged or Defective Items

If your product arrives damaged or defective, please contact us within 10 days of receiving the item. We will assist you with returning the item and offer you a full refund or replacement at no additional cost. Please provide photos of the damaged product and packaging to expedite the process.

  1. Final Sale Items

Certain items may be marked as “Final Sale” on our website. These items are not eligible for return or refund, unless defective or damaged upon arrival.

  1. Contact Information

If you have any questions about our Return and Refund Policy or need assistance with a return, please contact us:

Email: Anniewrenco@gmail.com

By placing an order with us, you acknowledge that you have read and understood our Return and Refund Policy.