Shipping Terms & Conditions

Effective Date: December 1st, 2024

These Shipping Terms and Conditions (“Terms”) govern the shipping of products sold by Annie Wren Co. (“we,” “us,” “our”) through our website. By making a purchase, you (“Customer,” “you,” “your”) agree to comply with these Terms.

  1. Shipping Overview

We offer both pre-order and ready-to-ship bamboo products. Shipping times will vary depending on the product type and the order’s status (whether pre-order or ready to ship). Please read the following carefully for specific details.

  1. Ready-to-Ship Products
  • Shipping Timeframe: Ready-to-ship products will be processed and shipped within 2-5 business days from the order date, depending on availability.
  • Shipping Methods: We offer a variety of shipping methods, including standard, expedited, and express shipping. Shipping costs are calculated at checkout.
  • Shipping Delays: In rare cases, there may be delays due to factors such as high demand, holidays, or unforeseen circumstances.
  • Order Confirmation: Once your order has been processed, you will receive an order confirmation email, followed by a tracking number once your package has been shipped.
  1. Pre-Order Products
  • Pre-Order Status: Pre-order items are products that are not currently in stock but will be shipped to you as soon as they become available. The estimated shipping date for pre-orders is listed on the product page.
  • Shipping Timeframe: Pre-order products will be shipped within 3-5 business days after the product is available in stock. The actual shipping date may vary due to production timelines or supply chain issues. We will keep you updated on the status of your pre-order.
  • Pre-Order Confirmation: Once you place a pre-order, you will receive an order confirmation email with your estimated ship date. Please note that pre-order dates are estimates and subjects to change.
  • Multiple Shipments: If you order both pre-order and ready-to-ship items together, your order will be shipped in separate shipments. You will not be charged additional shipping fees for the second shipment.
  1. Shipping Costs
  • Shipping Fees: Shipping charges are calculated at checkout based on the shipping method you select and the destination of your order.
  • Free Shipping: We offer free shipping on orders over 50$ within The United States. Free shipping promotions may have specific terms, such as minimum purchase requirements or exclusions.
  1. Shipping Addresses
  • Accurate Address: It is your responsibility to provide an accurate and complete shipping address. Please double-check your shipping address before finalizing your order. We are not responsible for delivery issues resulting from incorrect or incomplete addresses.
  • Address Changes: If you need to change your shipping address after placing an order, please contact us at anniewrenco@gmail.com as soon as possible. We can attempt to modify the address if the order has not yet been shipped.
  1. Tracking Your Order

Once your order has shipped, we will send you a tracking number via email. You can use this number to track your order through our shipping partner’s website.

  1. Shipping Delays

While we strive to process and ship orders promptly, certain circumstances beyond our control (such as weather conditions, strikes, or shipping carrier delays) may cause delays. If your order is delayed, we will notify you as soon as possible. We are not responsible for delays caused by third-party shipping carriers.

  1. Lost or Damaged Shipments
  • Lost Packages: If your package is lost or stolen during transit, please contact us at anniewrenco@gmail.com. We will assist you in resolving the issue with the shipping carrier. Please note that we are not liable for lost or stolen packages once they have been marked as delivered by the carrier.
  • Damaged Products: If your product arrives damaged, please contact us within 5 days of receiving your order. We may request photos of the damaged product and packaging to process a replacement or refund.
  1. Refunds & Returns

For information on our return and refund policy, please refer to our Returns & Exchanges page, which outlines conditions for returning items and receiving refunds.

  1. Contact Information

If you have any questions about our shipping policies, or need assistance with an order, please contact us:

Email: Anniewrenco@gmail.com

By purchasing from us, you agree to these terms and conditions. We reserve the right to update these shipping terms at any time, and all updates will be posted on this page.